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Payment

 

1.Can I pay in cash?

No, we only support pay online and do not support cash on delivery..

2.Can I pay with Paypal?

Only customers residing in the United States, Canada, and Mexico can pay with Paypal.Due to changes in the registration data of the company's distribution subsidiaries in Europe, these subsidiaries do not support PayPal as a payment method. However, we are actively filing, and once approved, customers in Europe can use PayPal to pay. That is to say, European customers can only pay with credit card currently.We apologize for any inconvenience caused to you. We are always committed to providing you with the most convenient and enjoyable shopping experience..

3.What can I do if my payment fail?

Usually, the payment failure is due to the slow internet speed, so you can try again. If the payment status changes into "Processing", it means that the transaction is successful. If it fails again, please check your credit card information and personal information.

4.Why are the products in my shopping cart is unavailable at checkout?

That's because the product has no stock. In that case, you will receive a message on the page that "This item is unavailable" and you can remove the product from your shopping cart. Because our products are destocked in real time, you can only own it after you complete the payment.

5.Can I cancel or change my order?

If your order is not on delivery, please contact our customer service staff to cancel or change your order as soon as possible. But, if your order is already on delivery, the order can’t be changed.

6.How can I know about my order status?

When your order is confirmed, you will receive an order number. You can use it to search in our website to view your order details and logistics information.

About Information Security

1.Is my personal information safe?

Yes, it is safe. Your personal information is only used for shopping transaction and delivery.

2.Whether it is safe to use my credit card on your website?

The Secure Sockets Layer (SSL) software of our website is the recommended industry standard and the best software for e-commerce transactions. It encrypts your credit card number and information to ensure a secure shopping experience.